Digital tooling
Our client had a large and diverse workforce. Importantly, many employees fell into the 'vulnerable' category as assessed by the Fair Work Ombudsman. The client considered protecting and paying their employees to be central to their organisational values.
They observed a series of recurring issues and associated complaints over a period of time. These issues were reported to the Board, and a program of work was agreed and initiated.
Situation and Client Profile
+$5bn
Revenue
+30,000
Employees reviewed
+25
EBAs/Awards
All states and territories
Situation and Client Profile
Insurance business
6 high profile projects to be executed
PMO and PMs struggling with collaboration and transparency with technology teams
Kapsu Partners - What We Did
Set up Agile practices including fortnightly sprint rhythms
Design and configured work management digital tooling to assist with visibility and alignment
Coaching and training on digital tooling
Outcomes
Projects moved from Red or Amber to Green
Projects successful delivered on key success measures
Improvement in cross-functional across technical and non technical teams
