Process and cost optimisation
Our client had a large and diverse workforce. Importantly, many employees fell into the 'vulnerable' category as assessed by the Fair Work Ombudsman. The client considered protecting and paying their employees to be central to their organisational values.
They observed a series of recurring issues and associated complaints over a period of time. These issues were reported to the Board, and a program of work was agreed and initiated.
Situation and Client Profile
+$5bn
Revenue
+30,000
Employees reviewed
+25
EBAs/Awards
All states and territories
Situation and Client Profile
Global media, marketing and digital agency
Present in
100+
countries
+60,000
employees
~$10bn+
revenue
The finance team identified the need to increase efficiencies and partnered with Kapsu Partners to identify and deliver opportunities
Kapsu Partners - What We Did
Developed a finance cost optimisation program starting with operations in India:
Captured a comprehensive list of 60 processes
System review (MS D365)
Conducted five focused workshops on high priority processes to capture current state and design future state
Identified and prioritised a roadmap of opportunities
Outcomes
Identified opportunities to reduce cost base by nearly 50%
Requested to run similar process for other markets globally