Process and cost optimisation

Our client had a large and diverse workforce. Importantly, many employees fell into the 'vulnerable' category as assessed by the Fair Work Ombudsman. The client considered protecting and paying their employees to be central to their organisational values.

They observed a series of recurring issues and associated complaints over a period of time. These issues were reported to the Board, and a program of work was agreed and initiated.

Situation and Client Profile

+$5bn

Revenue

+30,000

Employees reviewed

+25

EBAs/Awards

All states and territories

Situation and Client Profile

Global media, marketing and digital agency

Present in

100+

countries

+60,000

employees

~$10bn+

revenue

The finance team identified the need to increase efficiencies and partnered with Kapsu Partners to identify and deliver opportunities

Kapsu Partners - What We Did

Developed a finance cost optimisation program starting with operations in India:

Captured a comprehensive list of 60 processes

System review (MS D365)

Conducted five focused workshops on high priority processes to capture current state and design future state

Identified and prioritised a roadmap of opportunities

Outcomes

Identified opportunities to reduce cost base by nearly 50%

Requested to run similar process for other markets globally