Strategy mobilisation and ways of working
Our client had a large and diverse workforce. Importantly, many employees fell into the 'vulnerable' category as assessed by the Fair Work Ombudsman. The client considered protecting and paying their employees to be central to their organisational values.
They observed a series of recurring issues and associated complaints over a period of time. These issues were reported to the Board, and a program of work was agreed and initiated.
Situation and Client Profile
+$5bn
Revenue
+30,000
Employees reviewed
+25
EBAs/Awards
All states and territories
Situation and Client Profile
ASX listed financial services organisation
Ambitious goal to substantially drive new sales
Engaged Kapsu Partners to develop strategy and mobilise for execution

Kapsu Partners - What We Did
Developed the strategy and facilitated workshops to identify 15+ growth initiatives
Set up governance structure, streams and accountabilities
Improved ways of working through Agile training, execution capability uplift, and refreshed squad delivery approach
Outcomes
Board endorsement of strategy
Successful execution across multiple initiatives
Delivered 6 upskill modules with 90-100 participant satisfaction rating